Terms of Service

Welcome to Kaplan! Kaplan provides non-academic support services and career development skills through coaching (“Service(s)”) and https://go.kaplan.com/amazon (the “Site”). Your use of the Service and the Site is subject to these terms and conditions, and the Amazon Career Choice Guidelines (the “Terms”). If you continue to use the Service and/or the Site, you agree to be bound by the Terms and Privacy Policy which is an agreement between Kaplan and You. If you do not wish to agree to the Terms, please do not access the Service or Site.

Children: Individuals under the age of 18 are not permitted to participate in the Amazon Career Choice Program or use the Site.

Career Choice Journey: You agree that Amazon may share information about you with us and we may share reports of your usage and progress with Amazon as part of their Career Choice Program. After your submission of interest in receiving the Service (“Interest Form”), you will have the opportunity to schedule coaching sessions. Each person’s Career Choice journey is unique and the length of the Service will vary until completion. Be prepared to share your interests, academic and career goals for collaborative advising sessions. Continued participation in the Service requires being responsive to outreach by coaches, being prepared for the coaching sessions, and progressing through the Service. Towards the end of the journey, you will have access to a comprehensive suite of career services.

Intellectual Property: The training content used in the Service, hosted on the Site and shared with you in your Career Choice journey (collectively “Content”) is owned by Kaplan and its licensors. The Content is for your personal and non-commercial use only. The Content may not be shared, re-sold, reproduced, re-published, modified, transferred or distributed in any way without Kaplan’s prior written permission. Any video, audio, text, questions, explanations, diagrams, images, animations and other content that You receive or to which You have access during the Service or in connection with the Site, regardless of medium or format, are protected by copyright law and belong to Kaplan and its licensors. You may not download, record, screenshot, copy or reproduce Content in any way. You may not make any audio and/or video recording of any session or any part of the Content. You may not attempt to decompile, reverse engineer, scrape or datamine the Content. The trademarks, service marks, designs, and logos displayed or otherwise used in the Service or on the Site are the registered and unregistered trademarks of Kaplan, Kaplan's licensors, Kaplan’s clients and business partners, and other third parties and may not be used without prior, written permission. Subject to your compliance with these Terms and Amazon’s continued partnership with Kaplan, Kaplan grants You a limited, personal, non-exclusive, revocable and non-transferable license to access the Content.

Third-Party Sites: The Site may provide links to third-party websites and third-party websites may link to the Site ("Linked Sites"). If You use these links, You will leave the Site. Kaplan provides these links to You as a convenience to deliver the Content and the Service. Kaplan does not make any representations or take responsibility for such third-party sites, including, without limitation, the accuracy or quality of their content, services, data collected, advertising, and activities conducted on or through such third-party sites. If You decide to access any of the third-party websites linked to from the Site, You must follow the privacy policies and terms and conditions for those third-party websites. YOU AGREE THAT KAPLAN WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD PARTY.

Arbitration and Class/Collective Action Waiver:
Any and all disputes arising from or related to this Agreement, including whether the dispute is arbitrable and the scope of this arbitration agreement, shall be finally resolved by arbitration administered by a single arbitrator under the then-applicable rules of the American Arbitration Association (as modified herein) in accordance with the Federal Arbitration Act. The arbitration shall be governed by and construed by federal law to the fullest extent possible. Unless otherwise agreed by the parties, the arbitration shall take place in the largest U.S. city within 100 miles of your permanent residence. If You reside outside the United States, then the arbitration shall take place in accordance with the American Arbitration Association Consumer Rules and Protocol. Judgment on the arbitral award may be entered in any court having jurisdiction thereof.

To the maximum extent permitted by law, should You wish to initiate a legal action against Kaplan in arbitration, You waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which Kaplan or a related entity is a party. The same applies to Kaplan's legal actions against You. Thus, You and Kaplan agree that each may bring claims in arbitration against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both You and Kaplan agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over a representative or class proceeding.

User Content: If You submit email, comments, photos, assignments and other content to us (“User Content”) through the Site. You grant us an irrevocable, royalty-free, perpetual, transferable, license to use, modify, create derivative works from, publish, display and sublicense User Content, in whole or in part, in any format and on any platform either now known or hereinafter invented, and to associate User Content with your name and/or likeness. You are solely responsible for your User Content. You represent that You have the right to submit User Content to us. and the right to grant us the license described above. You warrant that User Content, and our use thereof, does not and will not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual. You warrant that all information provided to us is true, accurate and complete, including but not limited to your personal information provided in connection with creating a Kaplan account.

Copyright Policy: If you are a copyright owner or agent thereof and believe that content on the Site infringes upon your copyright, please submit notice, pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512 (c) (3)) to our Copyright Agent with the following information: (I) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (II) a description of the copyrighted work that you claim has been infringed; (III) the URL of the location containing the material that you claim is infringing; (IV) your address, telephone number, and email address; (V) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (VI) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Our Copyright Agent can be reached as follows:
By mail: Attn: Copyright Agent
Kaplan, Inc.
1515 W Cypress Creek Road
Fort Lauderdale, FL 33309
By phone: (312) 385-1246
By email: copyright@kaplan.edu

Password and Login: You are solely responsible for maintaining the confidentiality of the login information, including your password, used to access your account. You agree not to disclose your login credentials to any third party. Kaplan has the right to terminate your account for any reason at our sole discretion without notice to You.

Mobile Devices: The Service includes outreach and sessions some of which may be available via a mobile device. Standard messaging, data and other fees may be charged by your carrier. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

Student Code of Conduct: Kaplan may remove from the Service those whom Kaplan deems in its discretion to be disruptive to the learning environment, have failed to comply with applicable health and safety policies, repeatedly violate policies such as the etiquette rules listed below, have acted in a manner that shows lack of dignity and respect for others, have violated any intellectual property rights of Kaplan or others, or have engaged in misconduct, such as violating confidentiality.

Session Etiquette: You must follow proper behavior when participating in the Service and engaging with coaches and staff:

1. Do Not Record. You cannot take photos or videos of others, or the Content without permission. You cannot share or post pictures or videos of others without their knowledge or permission.
2. Be Professional. Dress with clothes appropriate for each session. You are responsible for your screen name, computer screen and background displayed to others. You may not display any offensive or inappropriate material on your person or your screen.
3. Be Respectful and Kind. Ask appropriate questions, and be willing to listen and engage in the learning process. When asking questions and making comments, keep them related to the discussion at hand.
4. Be Prepared to Learn. Arrive at coaching sessions on time and come to sessions prepared. Refrain from checking any other websites (social media, gaming, etc.) or messages during sessions.
5. Eliminate Distractions. Mute yourself until you are called on to speak. Turn mobile phones off. Choose a location that will not cause a distraction for you or others who will view your screen or hear your background noise during the coaching session.

Disclaimer and Limitation of Liability: THE SITE IS PROVIDED “AS IS” AND KAPLAN DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. IN NO EVENT SHALL KAPLAN BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES, EVEN IF KAPLAN HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL KAPLAN BE LIABLE TO YOU FOR YOUR USE OF THE SERVICE AND FOR SHARING REPORTS WITH AMAZON AS PART OF AMAZON’S CAREER CHOICE PROGRAM.

Miscellaneous: These Terms supersede all prior oral or written agreements and constitute the entire agreement between us. Terms cannot be changed or modified orally. If any provision of Terms is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of Terms shall continue in full force and effect.

Contact: All comments, queries and requests relating to these Terms and Conditions are welcomed and should be addressed as follows:

By mail:
Kaplan North America, LLC
1515 W Cypress Creek Road
Fort Lauderdale, FL 33309

By email: KNALegal@kaplan.com

Sanctions and Export Compliance: Kaplan complies with U.S., UK, EU, and other economic and/or trade sanctions and export laws and regulations. Kaplan products and services are not intended for distribution, or use in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Kaplan to any registration requirement within such jurisdiction or country. Thus, no Kaplan software or services may be used, downloaded by, exported, or re-exported to: (a) a person located, organized, or ordinarily resident in any country that is the subject of comprehensive sanctions imposed by the U.S., UK, EU, or UN; (b) any person listed on any U.S., UK, EU, or other relevant sanctions- or export controls-related list of prohibited or restricted parties, including but not limited to the U.S. Treasury Department's list of Specially Designated Nationals and Blocked Nationals, the U.S. Commerce Department's Denied Persons List or Entity List, the UK sanctions list, or the EU consolidated list of persons, groups, and entities subject to EU financial sanctions; (c) any entity 50% or more owned, directly or indirectly, or controlled by any such person(s) described in (a) or (b); or (d) to any person otherwise blocked by or the subject of sanctions imposed by the U.S., UK, EU, or other relevant government or governing body. Access to this Site, software, free products or course trials, applications for admission, purchases, services, paid products, and payment or funding plans may be subject to additional review to ensure ongoing compliance with legal requirements. Current students or customers traveling or relocating outside of the U.S. may be unable to access the learning management system, services, and courses from countries or regions subject to economic and/or trade sanctions by the Office of Foreign Assets Control (OFAC) or other authorities.

Certification and Release

• You certify that you are not an Excluded Person or an employee, contractor, or current or former official of the Government of Venezuela (including all political subdivisions, agencies, or instrumentalities thereof);
• You certify that you are not enrolling the Service in order to, nor will engage in any activity while enrolled in the Service that will, cause Kaplan to violate any sanctions or export controls law, rules, and regulations;
• You acknowledge that access to the Site may cease when traveling or relocating outside the U.S. into countries or regions subject to economic and/or trade sanctions by the U.S. Treasury Department or other authorities;
• You understand and agree that the Service includes coaching sessions and calls which may be recorded for quality, compliance and to improve the Service; and
• YOU ACKNOWLEDGE THAT YOU HAVE READ THE TERMS AND CONDITIONS IN THEIR ENTIRETY INCLUDING ANY AND ALL RELATED LINKS. BY SUBMITTING, YOU AFFIRM YOUR UNDERSTANDING AND AGREEMENT TO BE BOUND BY THESE TERMS.

Rev. March 2022